Wednesday, May 6, 2009

Dear VW,


Thank you so much for surprising me this morning! I love surprises. Really. I do. I love when I have no idea something is going on behind the scenes and it's being planned just for me. It makes me feel special that you chose my checking account to take out nearly $500 more than you should have. According to your customer service department, this surprise has been being planned for nearly 9 months. Really. I should be so lucky.

I would also like to thank you for not cooperating when I called to talk to you about this surprise. I really love it when I'm told There's nothing I can do by the people who surprised me to begin with. Of course, when I told you with stronger than necessary force Then get someone on the phone who can do something, you begrudgingly politely obliged.
It's a good thing you have trained managers who know how to patronize you to death before "doing all they can to straighten out the matter". I'm so glad you understand I didn't ask for this surprise and that another one of your incompetent customer service workers made this mistake and that's why I also have 9 months of late fees accrued on my account even. though. I. have. auto.matic. withdraw. Seriously. You guys are awesome. What can I do to thank you?

Don't worry VW, I didn't need that $500 to feed my family, fill up my tank with gas or buy toilet paper so we can wipe our asses backsides. You go ahead and take your time sending me a check in. the. mail. because it's not 2009 where they have a little system called ELECTRONIC DEPOSIT!!! No really. Please. Take all the time you need. I wouldn't want to inconvenience you, the very company who went through all the trouble to plan this surprise for me. Be my freaking guest.


With much hatred,

18 comments:

Chic Runner said...

I used to have a vw jetta and it KILLED me because there were so many problems with it and VW was weird about stuff. Hope you get it figured out! :) Yucky.

Erin said...

Oh my!!!!!! Insane!

Cole said...

Oh.my.god! I can't believe that they'd do that to you.... Grr!

Sunshinemeg said...

That is so crappy. Car places can drive you insane. Always seems to be some unexpected problem or charge. Hope you get it all straightened out.

Kick some VW butt until it is.

Prep-E Girl said...

Thankfully my father in law used to be a VW mechanic - because my jetta would crush me with mechanic bills!!!

They really like to suck the life right out of people. Too bad their commercials are so darn catchy...

-E

Jenny.Lee said...

The nerve!!!

Sara said...

That is CRAZY! I'm so sorry that happened to you . Good luck in getting it straightened out.

Lindsey said...

Caziness!! Gosh I am so sorry!

Krystyn said...

Wow! They are seriously mailing you a check.

If they could automatically withdraw it, they should be able to automatically refund it.

I would keep calling...but I'm like that!

The Pink Chick said...

Holy crap! I am so sorry this happened!

MissBliss said...

tell them to refund you lost interest earnings and fees as well.

Jon and Steph said...

Oh girl! That is so unfair! I am so sorry. I cannot believe they are mailing you a check! They can remove it from your checking account but can't replace it just like they removed it?

I had an unexpected surprise like that, this literally just happened to Jon and I before we went to Ireland for my b-day. It was like Happy Birthday Steph!

So sorry that happened!

lmt1073 said...

OH, I know you were wanting to crawl right through that phone and strangle whoever was on the other side!!! Or at least, I would feel that way. I hope everything is resolved quickly for you.

Sarah Danielle: Jeune Marie said...

While I am sure this completely sucks - this letter was pure awesomeness. It totally made me LOL.

Lil' Woman said...

Not cool, VW, not cool!

Cocaine Princess said...

I seriously cannot believe they did that! But I do like the way you turned an annoying situation into a humorous one.

Ashley said...

How frustrating! hope you don't get anymore surprises!

The Constant Complainer said...

What a mess. I was sorry to read of what happened. But I loved your post and how you basically made it an open letter to them. And they have people that monitor the internet, so I hope they see it and maybe just for a second, feel like jerks.

It always amazes me when things like this happen. A hotel once debited an extra night out of my bank account, but it took them a smooth 14 days to return it. LOL.